Privacy Policy – maayas.ca

Website Terms & Conditions:

Welcome to maayas.ca. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use our website.

Use of the Site:
You must be at least the age of majority in your province or territory to use this site. You agree to use the site for lawful purposes only.

Products & Pricing:
All prices are listed in Canadian Dollars. We reserve the right to change product prices and availability without notice.

Orders:
Orders are subject to acceptance and availability. We may cancel or refuse any order at our sole discretion.

Intellectual Property:
All content on maayas.ca, including images, text, logos, and designs, is owned by or licensed to us. You may not reproduce or distribute any part of the site without written permission.

Limitation of Liability:
We are not liable for any damages arising from the use of this site or from any information, content, materials, products, or services included on or otherwise made available to you.

Governing Law:
These terms are governed by the laws of the Province of Ontario and the laws of Canada.

Privacy Policy:

At maayas.ca, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect:
We collect information when you browse our site, make a purchase, subscribe to our emails, or contact us. This may include your name, email, phone number, billing and shipping address, and payment information.

How We Use Your Information:
We use your data to process orders, improve your experience, send updates and promotional emails, and to comply with legal obligations.

Sharing Information:
We never sell your data. We only share it with trusted third parties like payment processors, shipping carriers, or legal authorities when necessary.

Cookies:
We use cookies to personalize your experience and analyze site usage. You can disable cookies through your browser settings.

Data Security:
We take steps to protect your data with encryption, secure servers, and limited access protocols.

Your Rights:
You can access, update, or delete your personal information by contacting us at support@maayas.ca.

General Website Use Policy

Acceptable Use:
You agree not to misuse our website, post offensive content, or attempt to access other users’ data. Violations may result in account suspension or legal action.

User-Generated Content:
If you post reviews, comments, or photos, you grant us a license to use, modify, and display them on our site or promotional material.

Third-Party Links:
Our site may contain links to third-party websites. We’re not responsible for their content or practices.

Changes to Policies:
We may update these policies from time to time. Changes will be posted on this page, and your continued use means you accept the updated terms.

Shipping Policy

We ship across Canada and the United States. All items are shipped from our central warehouse or directly from our trusted suppliers in India. Shipping times vary by product and location, typically between 7 to 21 business days.

Shipping Charges:
Shipping costs are calculated at checkout based on your location and the weight of your items. Free shipping may apply during promotions.

Tracking:
Once your order ships, you’ll receive a tracking number via email.

Exchange Policy

We do not offer returns. However, we do accept exchanges within 10 days of delivery for items that are unused, in their original packaging, and in resalable condition.

How to request an exchange:
Email us at support@maayas.ca with your order number, item details, and reason for the exchange. Customers are responsible for shipping costs for sending the item back to us and for the replacement item.

Non-exchangeable items include:
Custom orders, pooja items, opened beauty products, seasonal or clearance items, and any product marked as final sale.

Refund & Store Credit Policy

We do not offer refunds unless the item is damaged, defective, or incorrect upon arrival. In such cases, please contact us within 5 days of delivery with photo evidence.

Resolution Options:
If your issue is approved, you may choose between a replacement item or store credit for the value of the product. Refunds to your original payment method will only be issued in rare cases where a replacement or credit is not possible.

Processing Time:
Store credits or approved refunds are processed within 5 to 10 business days. Shipping charges are non-refundable unless the issue was caused by us.